Date:  Jun 22, 2024

Kailua-Kona (HELE Kona), HI, US, 96740

Job Function:  Retail
Requisition Number:  4582

Customer Service Associate (HELE Kona | Part-Time)

Build a Progressive Career Home with One of Hawaii's Largest Companies

Salary Range: $17.50 - $21.50 Hourly

$3.00 shift differential when shift worked falls within the hours of 10:00 p.m. to 6:00 a.m.

Work Location: 74-5590 Palani Rd Ste 30, Kailua-Kona, HI 96740


Howzit? You may not be familiar with Par Pacific Holdings, Inc., but we ranked #5 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue. We're part of a corporation, which has a mainland presence in Texas, Wyoming, Washington, and Idaho. This position, in one of our Hele convenience stores, is a great place to set out on a career path in our organization that could lead to Senior CSA, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics. 

More good reasons to join us:

  • Be part of the multi-state team that keeps America moving: Our company is involved at multiple key points in delivering fuel to America, from refining crude oil to distributing refined products to commercial and retail sales in the community.
  • Give your neighbors the kokua to make their lives a little easier. You'll connect directly with members of the community and help them fuel their cars and fill their bellies.
  • Enjoy great compensation and the ohana spirit. We welcome and encourage input from all employees, and you'll become part of a team that includes driven, creative thinking and hardworking professionals who love to win.


To meet the basic qualifications for this role you will be at least 21 years of age. In addition, to be a strong fit for the Customer Service Associate opportunity, you will have:


  • High School Diploma or GED preferred
  • Experience in retail sales and handling cash preferred
  • Perform basic math accurately
  • Ability to communicate in English (orally and in writing), including proficient telephone communication skills
  • Ability to work various shifts as scheduled, and arrive on time
  • Ability to work with equipment, tools and materials as required
  • Ability to perform essential duties and work in the conditions as described


Primary job responsibilities include, but are not limited to:

  • Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump.
  • Accurately ring up all sales on POS system; complies with all cash handling procedures including other types of payment received for products sold.
  • Responsible for all cash, and other forms of tender, (i.e coupons)
  • Comply with company policies and store procedures, including all safety and environmental policies and procedures.
  • Responsible for receiving, stocking & organizing merchandise.
  • Assist in maintaining proper inventory levels and shift audits.
  • Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job related meeting/trainings as needed.
  • Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site. Assist with identifying equipment problems and report as needed.
  • Be a positive team-player, work cohesively with other employees, and contribute to a positive work environment.
  • Perform all duties with minimal supervision, and may be required to work flexible hours, attend job-related meetings and other duties as assigned.


Physical Demands:

  • Ability to stand and/or walk for an entire shift.
  • Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps.
  • Ability to hear (hearing aids acceptable) customer requests and gas pumps (safety measure).
  • Frequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain station grounds, and general housekeeping.
  • Frequent squatting and kneeling required for obtaining and/or replenishing items.
  • Ability to push/pull with arms up to a force of 20 pounds (i.e. utilizing a hand-truck).
  • Frequent lifting of 20 pounds or less from floor to waist, overhead, and carry a short distance.
  • Sometimes required to lift in excess of stated conditions up to 50 pounds.
  • Ability to climb a ladder to store or retrieve materials, and/or place or remove signs


Part time employees working at least 20 hour per week are offered our Employee Assistance Program, can enroll in our company’s 401k plan and are able to purchase company stock at discounted prices.  Part time employees are also granted 29 hours vacation starting the first day after their 1-year anniversary date.  Thereafter they will accrue bi-weekly based upon years of service. 

Work Environment:

There may be exposure to gas fumes and solvents, and occasional noise. Work environment is a non-smoking and drug-free setting.


If this sounds like the right combination of challenge and opportunity, and you meet the qualifications, we look forward to hearing from you. Mahalo! 


Apply Now! View our open Retail jobs here:


Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages and maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. We own and operate refineries in Hawaii, Montana, Washington and Wyoming, with total operating throughput capacity of over 218 Mbpd. Par Pacific owns and operates one of the largest energy networks in Hawaii with 94,000 bpd of operating refining capacity, a logistics system supplying the major islands of the state and 90 retail locations. In the Pacific Northwest and the Rockies, Par Pacific owns and operates 124,000 bpd of combined refining capacity, related multimodal logistics systems, and 33 retail locations. Par Pacific also owns 46% of Laramie Energy, LLC, a natural gas production company with operations and assets concentrated in Western Colorado. Our common stock is publicly traded on the NYSE under the trading symbol "PARR". Follow this link to learn more about the value of human capital at Par Pacific Holdings, Inc.:

Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting. 


Par Pacific is an equal opportunity employer. Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status,genetic information or any other status protected by applicable law. 




Nearest Major Market: Hawaii
Nearest Secondary Market: Hilo

Job Segment: Customer Service