Assistant Store Manager (HELE Kealakekua | Full-Time)

HELE Assistant Store Manager

Salary Range: $23-27 Hourly

$3.00 shift differential eligibility

Work Location: 81-6673 Mamalahoa Hwy, Kealakekua, HI 96750

The Opportunity

• Howzit! Par Pacific Holdings, Inc., ranked #5 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue
• This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization
• Join our ohana -- we truly care for our employees and promote a close-knit atmosphere. 
• We welcome and encourage input from all employees, and you'll become part of a team that includes driven, creative thinking and hardworking professionals who love to win

Primary job responsibilities include:

Safety

• Maintain a safe work environment for employees and customers by setting safety as a priority 
• Ensure pump islands, lot and store areas are clean and free of debris at all times. 
• Work with Safety team and conduct monthly mandatory meetings and trainings 
• Report safety incidents in a timely manner and comply with safety programs and processes 
• Conduct timely and in-depth incident investigations to uncover root causes, and accurately prepare and submit required reports and paperwork within required 

Leadership and Personnel Management

• Train, develop, guide and evaluate employees to operate the station effectively and safely to provide superior customer service 
• Maintain a professional and supportive image among subordinates and supervisors 
• Work with recruiting team to actively recruit, interview and select qualified applicants utilizing non-discriminatory management skills 
• Prepare and submit all employee paperwork accurately and timely i.e. (performance appraisals, performance notices, new hire checklist, employee change forms, etc.) 
• Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness 
• Motivate and provide employee recognition to improve individual and station performance 
• Address employee performance and violation issues. Implement a progressive disciplinary approach when dealing with employee performance issues, prepare and submit the proper documentation 
• Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare on-going performance appraisals in writing for all employees, providing proper performance based feedback. 
• Develop potential employees through coaching and training so they are ready for promotion to the next level 
• Carry out all company policies 

Customer Service and Site Relationships

• Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assists in resolving customer issues. 
• Accurately ring up all sales on POS system; comply with all cash handling procedures including checks, and other types of payment received for products sold. 
• Develop positive and professional relationships with all customers, vendors and contractors. 
• Is responsible for all cash, monies, and inventory during shift. 
• As a top priority, develop and assign tasks appropriately to ensure that the site is clean, adequately stocked, and organized for fast, convenient and professional service to customers 
• Ensure a clean, friendly and well-maintained station environment to provide customers with a buying experience that meets their expectation 
• Monitor customer needs and expectations, and work with station employees to ensure those needs are met. Assist customers at the pump and in the store to find the desired product and operate equipment 
• Actively solicit customer feedback via consistent personal interaction 
• Ensure complaints are resolved quickly and sincerely to the customer's, vendor’s and contractor’s satisfaction. 
• Promote and ensure a safe, positive public image within the neighboring community 
• Promote Kama’aina Rewards program and administer as needed 

Business and Management

• Plan and manager station activities to maximize operating profit 
• Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of station specific fuel pricing strategies and tactics 
• Monitor non-fuel movement and competitor offerings to assist in development of station specific product mix and pricing strategies 
• Maintain store layout and product displays per schematics 
• Execute station level sales promotions and assist in implementing network-wide promotional and advertising campaigns 
• Manage fuel and non-fuel inventory to ensure optimum stocking levels 
• Staff and schedule labor to meet customer demand while staying within budget 
• Control operating expenses, including maintenance, utilities, supplies and inventory loss 
• Prepare and submit daily sales reports accurately and timely, including, invoices, bank deposits, and environmental compliance reports 
• Safeguard and account for all money received and disbursed 
• Organize and maintain all site files, manuals, and other information materials 
• Receive merchandise using proper check-in procedures when working with vendors 

Facilities Management

• Work with Retail Facility team to maintain appearance standards of paving, lighting, canopy and other physical structure 
• Report and follow up on facility issues as needed 
• Ensure facilities and equipment are in safe working order 
• Maintain dispensing and store equipment to ensure clean, sanitary, and safe working condition at all times. 
• Ensure required signage/decals are posted 

Personnel Assistance

• Maintain a professional and supportive image among subordinates and supervisor. 
• Work with Store manager to create, maintain, and improve teamwork, and provide training assistance to new associates. 
• Assist with scheduling staff working hours

 Note: This description is intended to give you a general overview of the position, additional responsibilities and opportunities may be identified based on current business needs.

Physical Demands:

• Ability to stand and/or walk for an entire shift
• Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps
• Ability to hear (hearing aids acceptable) customer requests and gas pumps (safety measure)
• Frequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain station grounds, and general housekeeping
• Frequent squatting and kneeling required for obtaining and/or replenishing items
• Ability to push/pull with arms up to a force of 20 pounds (i.e. utilizing a hand-truck)
• Frequent lifting of 20 pounds or less from floor to waist, overhead, and carry a short distance
• Sometimes required to lift in excess of stated conditions up to 50 pounds
• Ability to climb a ladder to store or retrieve materials, and/or place or remove signs

Note: There may be exposure to gas fumes and solvents, and occasional noise.

Qualifications

To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

 Additional qualifications include: 

• High school diploma or GED preferred 
• Valid driver’s license required
• Experience in retail sales and handling cash required 
• Perform basic math accurately 
• Previous supervisory experience preferred 

Benefits

Full-time employees (and their families) are offered medical (with prescription), dental, vision, voluntary critical illness, accident, life/AD&D insurance, Health Savings Account, Flexible Spending Account, Employee Assistance Program. Employees can enroll in our company’s 401k plan and are able to purchase company stock at discounted prices. Employees will also be granted 40 hours of vacation starting the first day after their 1-year anniversary date.  Thereafter they will accrue bi-weekly based upon years of service.  Employees have seven paid holidays throughout the calendar year.

About Us 

We're part of a corporation, which has a presence in Texas, Hawaii, Montana, Wyoming, Washington, and Idaho. This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization that could lead to Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics. 

Our Retail Operations 

We own and operate 90 retail locations in Hawaii under the HELE brand and 33 retail locations in Washington and Idaho under the nomnom brand.

Our Headquarters

Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages, and maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. Par Pacific also owns 46% of Laramie Energy, LLC, a natural gas production company with operations and assets concentrated in Western Colorado.  Our common stock is publicly traded on the NYSE under the trading symbol "PARR".  

Our Refineries and Logistics Operations 

We own and operate refineries in Hawaii, Montana, Washington, and Wyoming, with total operating throughput capacity of over 218 Mbpd. Par Pacific owns and operates one of the largest energy networks in Hawaii with 94,000 bpd of operating refining capacity, a logistics system supplying the major islands of the state and 90 retail locations. In the Pacific Northwest and the Rockies, Par Pacific owns and operates 124,000 bpd of combined refining capacity, related multimodal logistics systems.

Par Pacific is an equal opportunity employer

Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law. 

Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting.