Date:  Jul 5, 2024

Waianae (HELE Nanakuli), HI, US, 96792

Job Function:  Retail
Requisition Number:  4816

Customer Service Associate (HELE Nanakuli | Full-Time)

HELE Customer Service Associate 


Salary Range: $15.50-$19.50 Hourly  

$3.00 shift differential eligibility   

Work Location: 87-2070 Farrington Hwy, Waianae, HI 96792 


The Opportunity: 

  • Howzit! We are Par Pacific Holdings, Inc., voted Ho’okele Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue 

  • This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization 

  • Join our ohana -- we truly care for our employees and promote a close-knit atmosphere 

  • We welcome and encourage input from all employees, and you'll become part of a team that includes driven, creative thinking, and hardworking professionals who love to win 


Primary Job Responsibilities:  

  • Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump  

  • Accurately ring up all sales on POS system, complies with all cash handling procedures including other payment types for products sold  

  • Responsible for all cash, and other forms of tender, (i.e coupons)  

  • Comply with company policies and store procedures, including all safety and environmental policies and procedures  

  • Responsible for receiving, stocking & organizing merchandise  

  • Assist in maintaining proper inventory levels and shift audits  

  • Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job related meeting/trainings as needed  

  • Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site. Assist with identifying equipment problems and report as needed  

  • Be a positive team-player, work cohesively with other employees, and contribute to a positive work environment  

  • Perform all duties with minimal supervision, and may be required to work flexible hours, attend job-related meetings and other duties as assigned 


Note: This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs. 


Physical Demands:  

  • Ability to stand and/or walk for an entire shift  

  • Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps  

  • Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations  

  • Ability to follow safety procedures (eg. respond to safety alarms, contact 911 for emergencies)  

  • Frequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping  

  • Frequent squatting and kneeling required for obtaining and/or replenishing items  

  • Ability to push/pull with arms up to a force of 20 pounds (i.e. utilizing a hand-truck)  

  • Frequent lifting of 20 pounds or less from floor to waist, overhead and carry a short distance  

  • Sometimes required to lift in excess of stated conditions up to 50 pounds  

  • Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs  


Note: There may be exposure to gas fumes and solvents, and occasional noise. 



  • To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.


Additional qualifications include:    

  • High School Diploma or GED preferred  

  • Experience in retail sales and handling cash preferred  

  • Perform basic math accurately  

  • Ability to communicate in English (orally and in writing), including proficient telephone communication skills  

  • Ability to work various shifts as scheduled, and arrive on time  

  • Ability to work with equipment, tools and materials as required  

  • Ability to perform essential duties and work in the conditions as described 



Part-time employees working at least 20 hour per week are offered our Employee Assistance Program, can enroll in our company’s 401k plan and are able to purchase company stock at discounted prices.  Part time employees are also granted 29 hours vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service.  

Full-time employees (and their families) are offered medical (with prescription), dental, vision, voluntary critical illness, accident, life/AD&D insurance, Health Savings Account, Flexible Spending Account, and an Employee Assistance Program. Employees can enroll in our company’s 401k plan and are able to purchase company stock at discounted prices. Employees will also be granted 40 hours of vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service. Employees have seven paid holidays throughout the calendar year. 


About Us   

We're part of a corporation, which has a presence in Texas, Hawaii, Montana, Wyoming, Washington, and Idaho. This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization that could lead to Senior Customer Service Associate, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics. 


Our Retail Operations 

We own and operate 90+ retail locations in Hawaii under the HELE brand and 30+ retail locations in Washington and Idaho under the nomnom brand. 


Our Headquarters 

Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages, and maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. Par Pacific also owns 46% of Laramie Energy, LLC, a natural gas production company with operations and assets concentrated in Western Colorado.  Our common stock is publicly traded on the NYSE under the trading symbol "PARR". 


Our Refineries and Logistics Operations 

We own and operate refineries in Hawaii, Montana, Washington, and Wyoming, with total operating throughput capacity of over 218 Mbpd. Par Pacific owns and operates one of the largest energy networks in Hawaii with 94,000 bpd of operating refining capacity, a logistics system supplying the major islands of the state and 90 retail locations. In the Pacific Northwest and the Rockies, Par Pacific owns and operates 124,000 bpd of combined refining capacity and related multimodal logistics systems.


Par Pacific is an Equal Opportunity Employer 

Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law.  


Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting. 

Nearest Major Market: Honolulu
Nearest Secondary Market: Hawaii

Job Segment: Customer Service