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Date:  Nov 23, 2019
Location: 

Kilauea, HI, US, 96720

Job Function:  Retail
Requisition Number:  574

Title:  Store Manager

Build a Progressive Career Home with One of Hawaii's Largest Companies

Howzit? You may not be familiar with Par Hawaii, but we ranked #5 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue. We're part of an even bigger corporation, Par Pacific, Inc., which has a mainland presence in Texas, Wyoming, Washington, and Idaho. This position, in one of our nomnom convenience stores, is a great place to set out on a career path in our organization that could lead to Senior CSA, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics. 

 

POSITION SUMMARY
The Store Manager is responsible for overall operations of Par Hawaii branded stores, and insures that the store meets performance objectives, serve customers' needs, and develops store/station employees.

EDUCATION REQUIREMENT

•    High School Diploma or GED required
•    Two-year and/or undergraduate degree in business, management, marketing or related discipline, preferred

EXPERIENCE REQUIREMENTS

•    Minimum two years convenience store or other retail experience preferred.
•    One year store manager or assistant store manager experience required.
•    Proficient with general computer applications, such as a POS system, and Microsoft Office
•    A valid driver’s license, and adequate transportation for banking and fuel surveys.
MAJOR ACCOUNTABILITIES
Primary job responsibilities include, but are not limited to:
ESSENTIAL FUNCTIONS
SAFETY
•    Maintain a safe work environment for employees and customers by setting safety as a priority
•    Ensure pump islands, lot and store areas are clean and free of debris at all times.
•    Work with Safety team and conduct monthly mandatory meetings and trainings 
•    Report safety incidents in a timely manner and comply with safety programs and processes
•    Conduct timely and in-depth incident investigations to uncover root causes, and accurately prepare and submit required reports and paperwork within required
LEADERSHIP AND PERSONNEL MANAGEMENT    
•    Train, develop, guide and evaluate employees to operate the station effectively and safely to provide superior customer service
•    Maintain a professional and supportive image among subordinates and supervisors
•    Work with recruiting team to actively recruit, interview and select qualified applicants utilizing non-discriminatory management skills
•    Prepare and submit all employee paperwork accurately and timely i.e. (performance appraisals, performance notices, new hire checklist, employee change forms, etc.) 
•    Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness
•    Motivate and provide employee recognition to improve individual and station performance 
•    Address employee performance and violation issues. Implement a progressive disciplinary approach when dealing with employee performance issues, prepare and submit the proper documentation
•    Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare on-going performance appraisals in writing for all employees, providing proper performance based feedback.
•    Develop potential employees through coaching and training so they are ready for promotion to the next level
•    Carry out all company policies

CUSTOMER SERVICE AND SITE RELATIONSHIPS
•    Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assists in resolving customer issues.
•    Accurately ring up all sales on POS system; comply with all cash handling procedures including checks, and other types of payment received for products sold.
•    Develop positive and professional relationships with all customers, vendors and contractors.
•    Is responsible for all cash, monies, and inventory during shift. 
•    As a top priority, develop and assign tasks appropriately to ensure that the site is clean, adequately stocked, and organized for fast, convenient and professional service to customers
•    Ensure a clean, friendly and well-maintained station environment to provide customers with a buying experience that meets their expectation
•    Monitor customer needs and expectations, and work with station employees to ensure those needs are met. Assist customers at the pump and in the store to find the desired product and operate equipment
•    Actively solicit customer feedback via consistent personal interaction
•    Ensure complaints are resolved quickly and sincerely to the customer's, vendor’s and contractor’s satisfaction.
•    Promote and ensure a safe, positive public image within the neighboring community
•    Promote Kama’aina Rewards program and administer as needed
BUSINESS AND FINANCIAL MANAGEMENT
•    Plan and manager station activities to maximize operating profit
•    Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of station specific fuel pricing strategies and tactics
•    Monitor non-fuel movement and competitor offerings to assist in development of station specific product mix and pricing strategies
•    Maintain store layout and product displays per schematics
•    Execute station level sales promotions and assist in implementing network-wide promotional and advertising campaigns
•    Manage fuel and non-fuel inventory to ensure optimum stocking levels
•    Staff and schedule labor to meet customer demand while staying within budget
•    Control operating expenses, including maintenance, utilities, supplies and inventory loss
•    Prepare and submit daily sales reports accurately and timely, including, invoices, bank deposits, and environmental compliance reports
•    Safeguard and account for all money received and disbursed
•    Organize and maintain all site files, manuals, and other information materials
•    Receive merchandise using proper check-in procedures when working with vendors 
FACILITIES MANAGEMENT
•    Work with Retail Facility team to maintain appearance standards of paving, lighting, canopy and other physical structure
•    Report and follow up on facility issues as needed 
•    Ensure facilities and equipment are in safe working order
•    Maintain dispensing and store equipment to ensure clean, sanitary, and safe working condition at all times.
•    Ensure required signage/decals are posted 

OTHER FUNCTIONS
•    Perform other duties as required  
        LEADERSHIP COMPETENCIES

•    Business Understanding:  Demonstrates understanding of business and how actions contribute to company performance.
•    Delivering Results:  Delivers operational excellence by planning, organizing and owning work assignments from start to finish.
•    Interpersonal Relationships:  Relates well to and effectively influences others within and across functions through effective communication and collaboration.
•    Professional Conduct:  Recognizes impact behavior has on others and demonstrates commitment, adaptability and resilience.
PHYSICAL DEMANDS
•    Ability to communicate in English (orally and in writing), including proficient telephone communication skills.
•    Must be flexible to work various hours as needed, and arrive on time
•    Ability to work with equipment, tools and materials as required.
•    Ability to perform essential duties and work in the conditions as described.
•    Ability to stand and/or walk for an entire shift.
•    Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on cash register, store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps.
•    Ability to hear (hearing aids acceptable) customer requests and gas pumps (safety measure).
•    Frequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain station grounds, and general housekeeping.
•    Frequent squatting and kneeling required for obtaining and/or replenishing items.
•    Ability to push/pull with arms up to a force of 20 pounds (i.e. utilizing a hand-truck).
•    Frequent lifting of 20 pounds or less from floor to waist, overhead, and carry a short distance.
•    Sometimes required to lift in excess of stated conditions up to 50 pounds.
•    Ability to climb a ladder to store or retrieve materials, and/or place or remove signs
 


Nearest Major Market: Hawaii
Nearest Secondary Market: Hilo

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