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Salt Lake, HI, US, 96818

Job Function:  Retail
Requisition Number:  816

Title:  Customer Service Associate

Build a Progressive Career Home with One of Hawaii's Largest Companies



      You may not be familiar with Par Hawaii, but we ranked #5 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue. We're part of an even bigger corporation, Par Pacific, Inc., which has a mainland presence in Texas, Wyoming, Washington, and Idaho. This position, in one of our nomnom convenience stores, is a great place to set out on a career path in our organization that could lead to Senior CSA, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics. 

More good reasons to join us:

Be part of the multi-state team that keeps America moving: Our company is involved at multiple key points in delivering fuel to America, from refining crude oil to distributing refined products to commercial and retail sales in the community.
Give your neighbors the kokua to make their lives a little easier. You'll connect directly with members of the community and help them fuel their cars and fill their bellies.
Enjoy great compensation and the ohana spirit. We welcome and encourage input from all employees, and you'll become part of a team that includes driven, creative thinking and hardworking professionals who love to win.

To meet the basic qualifications for this role you will be at least 21 years of age. In addition, to be a strong fit for the Customer Service Associate opportunity, you will have:

  • Perform basic arithmetic operations accurately.
  • Ability to communicate in English (orally and in writing), including proficient telephone communication skills. 
  • Ability to work various shifts as scheduled, and arrives on time.  
  • Ability to work with equipment, tools and materials as required.  
  • A valid driver’s license and adequate transportation for banking and fuel surveys preferred but not required for all positions. 
  • Ability to perform essential duties and work in the conditions as described. 
  • Ability to tactfully and effectively handle customer service issues that may arise.
  • A high school diploma or GED equivalent
  • Some experience in retail sales and handling cash is preferred. We are also willing to train sharp, motivated candidates
  • Solid interpersonal and customer service skills



1. Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump.
2. Comply with company policies and store procedures, including all safety and environmental policies and procedures.
3. Assist in maintaining proper inventory levels and shift audits.
4. Adopt, participate, and comply with in all safety programs.
5. Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site. Assist with identifying equipment problems.
6. Be a positive team-player, work cohesively with other employees, and contribute to a positive work environment.
7. Perform all duties with minimal supervision, and may be required to work irregular work hours, attend job-related meetings and other duties as assigned.
8. Prepare food items, maintain food service areas and monitor perishable merchandise on a daily basis.
9. Interact effectively with customers regarding locations, price and use of merchandise.


         1. Ability to stand and/or walk for an entire shift.

         2. Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps.

         3. Ability to hear (hearing aids acceptable) customer requests and gas pumps (safety measure).

         4. Frequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain station                 grounds,               and general housekeeping.

         5. Frequent squatting and kneeling required for obtaining and/or replenishing items.

         6. Ability to push/pull with arms up to a force of 20 pounds (i.e. utilizing a hand-truck).

         7. Frequent lifting of 20 pounds or less from floor to waist, overhead, and carry a short distance.

         8. Sometimes required to lift in excess of stated conditions up to 50 pounds.

         9. Ability to climb a ladder to store or retrieve materials, and/or place or remove signs.


If this sounds like the right combination of challenge and opportunity, and you meet the qualifications, we look forward to hearing from you. Mahalo! 


Nearest Major Market: Honolulu
Nearest Secondary Market: Hawaii

Job Segment: Customer Service